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Will I need to pay Customs fees?

International orders may be subject to duties and any other fees levied by the destination country. Fees are charged upon delivery and must be paid by the recipient before a shipment will be released by your local carrier, when applicable.

We have no control over these charges as they adjust on a country-by-country basis and according to local governmental laws. When customs clearance procedures are required by your country, it may cause delays outside of ACMoore's control.

What amount will my customs fee be based on?

Any customs charged will be based on the subtotal of your order. The subtotal is the price we charge on items before any coupon or points are applied. We are unable to lower or modify the subtotal amount or change prices reflected on paperwork for any reason. *See below for a 3rd party link which may help you in figuring out whether your order will be charged duties upon receipt. 

Example: If your total order exceeds your country's de minimis value by country and duties are owed, you will be calculated based on your gross order total. (e.g. If an item is regularly priced at $10 USD, but we have the sale price on our site is $8 USD, then $8 USD is the subtotal that customs would be due on, excluding shipping costs). 

*This 3rd party link may help you in determining your country's de minimis value for whether your country will levy duties charges on your order. Note that the disclaimer on this link states that the information on this page may not be up-to-date, so we encourage you to use this as an estimate only: https://www.zhenhub.com/customs-duty-de-minimis-values-country/

 

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